Warranty and return policy 

Warranty Policy, Returns and Damaged Goods

Products Plumber’s Choices / The Plumber’s Choices

Limited warranty

By choosing a product from the Plumber’s Choices brand, you are choosing quality and durability.

Each product is designed using quality materials that have been tested and approved during a rigorous inspection.

• Porcelain: 5-year limited warranty.
• Parts: 1-year limited warranty.

This warranty applies from the date of purchase, is exclusive to the first purchaser and remains valid as long as the latter resides in the property where the product is installed. It covers only residential and domestic use.

Interview

Clean the toilet seat only with water and a mild detergent.
Never use abrasive or corrosive products (acetone, ammonia, steel wool, nylon brushes, dry cleaning products, etc.).

Complaints

• Any request must be accompanied by a copy of the invoice.
• If a part or finish is defective during normal use, Plumber’s Choices / Les Choix du Plombier undertakes to replace the component or components that are defective.
• At its discretion, the company can provide a complete replacement.
• No compensation will be paid for loss of enjoyment, loss of income or damage caused by the water.

Exclusions

The warranty does not cover:

• Misuse, negligence or poor maintenance.
• Normal wear and tear.
• Accidental damage or damage caused by external conditions (e.g., shocks, liquids, spills, etc.).
• Products used for purposes other than residential use.

Product of Brand (excluding liquidation)

Legal guarantee of conformity

All brand products sold by Plumber’s Choices / Les Choix du Plombier, when not in liquidation, are covered by the 2-year legal warranty of conformity.
In the event of a defect or non-compliance, you can obtain repair, replacement, or a refund.

Manufacturer's commercial warranty

• Most branded products also benefit from a commercial warranty from the manufacturer (duration and conditions vary depending on the brand).
• It generally covers defective parts and manufacturing defects.
• The exact conditions are specified in the manufacturer's documentation that is included with the product or available on its website.

Claim process

• Keep the original invoice.
• Contact our customer service to report the problem.
• Depending on the case, the claim will be handled by Plumber’s Choices or redirected to the manufacturer’s after-sales service.

Exclusions

• Installation or use that is not in accordance with the regulations.
• Normal wear of parts (seals, cartridges, etc.).
• Accidental damage, shocks or contact with liquids.
• Commercial use not intended by the manufacturer.

Products on sale

Legal guarantee

All new products sold in liquidation benefit from the 2-year legal warranty of conformity.

Manufacturer's warranty

Some products may be covered by a manufacturer's warranty, which varies depending on the brand.

Special features of products in liquidation

• Coming from the end of series, surplus or returns.
• New and guaranteed, but may be discontinued or obsolete.
• If the original packaging is missing, the warranty may be limited to the statutory warranty only.

Claim process

• Contact customer service within 14 days of receipt (photos required if necessary).
• If the product is found to be defective, a return will be arranged for repair or replacement.
• If no repair or replacement is possible, a refund may be considered.

Exclusions

• Misuse, negligence or poor maintenance.
• Normal wear and tear.
• Accidental or external damage.
• Products used for purposes other than those intended.

Returns and Damaged Goods

• Damaged goods must be reported with photos within 48 hours of delivery.
• The items must be returned in their original box.
• Our liability is limited to the reimbursement of the value of the defective equipment.
• The customer and the installer must check the equipment before installation.
• Plumber’s Choices reserves the right to refuse any return or exchange at its discretion.

Conditions

• No refunds for simple dissatisfaction.
• Returns are accepted only in the event of breakage by the manufacturer.
• Any return will be checked and, if possible, replaced with an identical product (subject to availability).
• The original invoice must be provided.
• Returns that do not comply with the conditions may be refused.

Contact

For any information or complaint:
581-993-4643